Power Virtual Agents
Provide support with AI-driven bots and engage with customers
From simple answers to complex interactions
Businesses can easily design and deploy intelligent chatbots through a cloud-based solution called Power Virtual Agents. These chatbots may converse with customers and employees to respond to simple queries, offer assistance, or direct them through particular activities. Users may build chatbots using a drag-and-drop interface without having the knowledge to code by simply selecting pre-built components and themes. Businesses may continually enhance and optimize their customer service procedures in this way.
Develop efficient and secure chatbots with Power Virtual Agents
- Publish your virtual bots, on different platforms, faster than ever with no training required.
- Extend the capabilities of chatbots by building custom workflows using low-code and drag-and-drop tools.
- Ensure privacy and security of chatbot interactions with Direct Line-based security.
Maximize chatbot capabilities with Power Virtual Agents and Bot Framework
- Leverage Bot Framework chatbots and extend their capabilities using Power Virtual Agents.
- Create a more powerful and personalized chatbot experience by using Power Virtual Agents as a skill with Bot Framework bots.
- Integrate Composer with Power Virtual Agents to enhance the functionality and user experience of the chatbots.
Enhance chatbot interactions
- Share the context and history of the chatbot conversation with the live agent for a more personalized experience.
- Achieve secure scaling through centralized management for a clear-cut administration and compliance.
- Automate the system to track important key performance indicators (KPIs) and predict future bot topics.
Works great with
Dynamics 365 Customer Service
a customer-centric solution that utilizes automation and AI to enhance customer support for increased retention and strengthened relationships, by consolidating customer engagements across channels, providing smart resolution, and predicting customer needs for personalized interactions
