Sales
Track customer engagement across multi-channels from pre-sale to post-sale, to generate AI-powered insights.
Boost your sales capacity and increase profitability
Dynamics Business Central offers a one-stop-shop to switch up your game and achieve better sales and operational management for your business for the ultimate customer satisfaction. Uncover leads to boost your sales capacity and increase profitability. Track customer engagement across multi-channels from pre-sale to post-sale, to generate AI-powered insights that accurately depicts buyer persona and predict their needs, allowing you forge longer lasting relationships and achieve buyer retention. Access intelligent productivity tools and generate on-the mark analysis to map out winning sales strategies, while closing out deals with the speed of light.
Well-built relationships with customers
- Engage with customers for a truly rewarding user (sales) experience.
- Fulfill orders without stocking, for reduced inventory costs and easy customization.
- Assure customers of delivery dates by accurately determining when stock is readily available.
- Automatically process returns and timely refunds for buyer retention.
Intelligent shipping system
- Manage and maintain cross-channel inventory between order and shipment to ensure order fulfillment.
- Enable the combined shipments feature to combine multiple sales orders aimed at creating a single invoice.
- Correction or Cancel Unpaid Invoices: Fix errors pre-shipment by automatically creating sales invoice and effecting corrective changes across ledgers.
Selective items-purchasing
- Enjoy the option of selecting sales sources from which to pick up items prior to being shipped.
- Detail and communicate your offer to enable negotiations before converting to a sales invoice.
- Automatically generate evidence of sale in the form of a sales invoice, as well as invoice directly on the sales order during drop shipments or part-shipment
Works great with
Dynamics 365 Customer Service
a customer-centric solution that utilizes automation and AI to enhance customer support for increased retention and strengthened relationships, by consolidating customer engagements across channels, providing smart resolution, and predicting customer needs for personalized interactions
